If a worker is assigned to a case and not receiving SMS text notifications, verify the worker's role has been added to the Client Texts option under Account Settings.
- NOTE: This can only be done by a Firm Administrator or someone with the permission of Administration Settings Page Access
- Navigate to the Icon in the top right corner of your account.
- Select Account Settings.
- Click the Settings header.
- A pop-up window will appear.
- Click into Client Text field to add additional worker roles for client text notifications.
- Select Save.
- Any worker assigned to a case in those worker roles will receive text notifications.
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