How to troubleshoot when CASEpeer is running slowly.
The following can lead to CASEpeer running at sub-optimal speeds:
- Log into to CASEpeer in the Chrome browser on your phone with the wi-fi turned off - if CASEpeer functions as expected, we recommend requesting the firm's IT team to review your network.
- Use the most up-to-date version of Google Chrome when working in CASEpeer for maximum efficiency.
- Turn off all extensions.
- Try working in an incognito window, an extension may be impacting speed.
- Clear your cache and cookies for all time.
- Verify your connection's connectivity with a speed test, we recommend an internet connection of 10 Mbps upload and download.
- Make sure your OS or computer operating system is up to date.
- Cases with many notes: In cases where there are thousands of notes, load times may take longer to pull all the information.
- It's good practice to clear CASEpeer notifications and messages.
- Pulling a report with a significant number of cases of will cause a slightly longer load time.
- If you are still experiencing an issue, please contact our Support Team at support@casepeer.com or call us at 949-416-5777 and let us know which page is loading slowly.
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