Email Notifications Troubleshooting

If a user is not receiving emails of their CASEpeer notifications, follow these steps.

Verify Profile Settings notifications

• Navigate to the  icon and select Profile Settings.

• Toggle on the Send all messages also to my email and select Save.

Check Spam

• Check your spam folders for the emails.

Whitelist our emails

• Whitelist [e-mail] and [e-mail]. Whitelist means adding our emails to your safe sender's list to make sure they do not end up in spam folders, your IT team an also help with this.
  
  • How to Whitelist an Email in Gmail, Outlook, and Yahoo
  • How to Whitelist an Email in Hotmail

Verify your email provider is not having an outage. 

• Google status page.
• Outlook status page.

Contact [e-mail]

• Include your email provider and firm name.