How to close all open tasks on a closed case. This can be helpful for a case that was dropped or subbed out, especially if your team is utilizing automated tasks.
- NOTE: Case must be in a “closed” or red status in order to archive all tasks. Tasks cannot be unarchived.
- Go to the Tasks Tab in the desired case.
- Click Archive All Tasks on the top left of the screen.
- A pop-up window will appear.
- Click Archive.
- All tasks on that case will be archived and will no longer appear on users' task lists.
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