How to change the records status from "Requested" to "Received" and "Not Available".
- Navigate to the Medical Treatment Tab in the open case.
- Scroll down to the provider whose records status you want to update.
- Click the dropdown arrow at the end of the desired provider’s row.
- Select the desired records status from the drop-down menu: Records Requested, Records Received, or Records N/A.
- The records status under the health provider will change to the status you have selected and today’s date. It will also appear on the Home Tab of the case.