Clear Records and Billing Requests

If a bill or record is accidentally marked as requested or received, the status can be reset on the Medical Treatment Tab.

• Navigate to the Medical Treatment Tab of a case.
• Scroll down to the provider whose records or billing status you wish to clear.
• Click on the dropdown arrow on the right-hand side of the provider's row.
• Select Clear Records Status or Clear Billing Status.

• Now the status of records or billing will no longer say requested or received.