Remove Password Protect on a Case

How to remove the password from a case that's been password protected. 

• Navigate to the desired case and click the dark green dropdown to the right of the case status. 
• Select Remove Case Password.

• A pop-up window will appear.
• Click Submit. 

• The case will no longer be password-protected. 

NOTE: This can only be done by firm administrators and those with the User Can Manage Case Password Protection permission.