Save a note draft before publishing to the case.
- Navigate to the case you need to add a note to.
- Click on the dark green arrow next to the case status on the top right of the page and select Add Note or type the letter N on your keyboard.
- The Add Note pop-up will appear. Enter in your note.
- Click the Save As Draft button to save the note as a draft.
- The Note Draft can be accessed in the Note Drafts Management Screen, edited, and Published, saving it to the corresponding case.