View Text History When a Client's Phone Number Has Been Changed

When a client's phone number is changed in CASEpeer, the texting history with the previous number is preserved.

• To view the old texting history, the client's new phone number must be opted-in for Client Texting. Here's how to opt-in a client's phone number for texting.

• Once the new phone number has been opted-in, click on the small Phone Icon next to the client's name or select Text Client from the dark green dropdown to view all text history.