Navigate to an open case in which a client is opted-in to receive text messages, the client is opted in if there is a phone icon with a green dot next to their name.
Click on the phone icon and a pop-up window will appear showing the current text message thread with the client.
Click the arrow icon in the upper right-hand corner of the pop-up to initiate the export. The export will download based on your computer's download settings.
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